30,000+ Annual Submissions. Connected Maintenance Across 73 Restaurant Locations.

Blake’s Lotaburger operates approximately 73 restaurant locations and uses Field2Base to support its facilities maintenance operations. Field2Base connects the maintenance process from work order dispatch through field completion and back into the business system, giving the maintenance team greater visibility into labor, parts, documentation, after-hours calls, and maintenance costs by location.

Before Field2Base, Blake’s maintenance processes relied on paper-based documentation and manual administrative work. Technicians completed paper invoices and preventive-maintenance checklists by hand. Work orders were assigned to technicians by email, and completed paperwork then had to be manually transferred or re-entered into Samanage. The result was unnecessary administrative work and duplicate data entry, and it was harder to quickly access information about work performed in the field. Blake’s needed a more efficient way to capture labor, parts, photos, timestamps, notes, and required checklist information while keeping completed work connected to the business system.

Field2Base connected Blake’s maintenance workflow from work order assignment through completion and reporting. Work orders are sent from Samanage into Field2Base with relevant information prepopulated, and technicians receive them on mobile devices, capturing labor, parts, photos, timestamps, notes, and required checklist information electronically in the field. When the technician completes the work, the completed information is mapped back to the corresponding work order in Samanage, reducing duplicate data entry between the field and the back office. A custom dashboard gives management visibility into labor, parts, after-hours calls, total maintenance costs, and maintenance costs by restaurant location, providing a clearer picture of maintenance activity and costs across the organization.

Field2Base has helped Blake’s move from a paper-heavy maintenance process to a connected digital workflow. Instead of relying on paper documentation and manually transferring information back into the business system, technicians capture work directly in the field and the information flows back into Samanage. The result is a more streamlined maintenance process, less manual data entry, faster access to field information, and improved visibility into maintenance activity and costs across restaurant locations. Field2Base has also expanded beyond a single process at Blake’s, now supporting approximately 10 digitized business processes and more than 30,000 annual submissions.